I have been so busy today calling different companies and getting quotes for insurance. I’m trying to find the best possible business to get my equipment and company insured with. I had someone before but they shut down and then a bunch of other things happened and, well, lets just say this better get sorted fast! I want to go back to working with clients and photos instead of money and insurance companies. I have however dealt with many nice people (hinting back to the previous post).
I am also very excited today because I get to photograph a wonderful couple’s wedding this weekend!
Short and sweet but so much work to do today!
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As a customer and client I really value a business’s communication skills. It can either make you feel appreciated and important to the company or like they don’t need your business.
I’ve needed to call or email many companies personally or with former employees. The ones that stood out to me and were a pleasure to work with were the ones who responded in a timely fashion. It didn’t have to be anything big. Saying something like “…we have received your message….a little backed up…will get back to you as soon as possible…” or being honest when something goes wrong “…found this message in our junk mail…” (a month later) shows that they are interested in having you as a customer.
I really want to stay on top of emails. To respond even when I’m busy with an “I got this!” and then remember to get back to them of course. I want to make phone calls when it’s important to make the phone call. You know, not chicken out and send an email. Customer service isn’t just face to face. Especially not when your customers and potential customers could live anywhere in the world.
Just been thinking a lot about this lately as I receive inquiries and talk with businesses about different things. I think it can easily make or break a company.
Do you have any great or horrible customer experiences?
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Working up to a few shoots so there will be fresh photos to blog about soon!
Okay, I’m not actually asking if I should blog because I know I should but I think I might have to change my blogging schedule. I seem to remember to do it at night which means it’s the very end of the day and, well, that’s bad for me. Take last Monday for instance. I thought “It’s too late to blog right now” and decided I’d do it in the morning. Did I? Nope. Did I Tuesday evening when I remembered? Nope. Did I Wednesday when I remembered? Nope because it was almost Thursday! So now it’s Thursday and I almost didn’t blog again.
It’s not the end of the world of course but it is something that is important to me. So, I will revamp my schedule and make it work.
Thanks for following along thus far! Your messages and comments have been very kind and supportive.
I have a couple shoots coming up so I’ll be sharing actual photo related posts soon!
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Grad season is coming up and I need to make new ads. I find I can come up with promotions fairly well but making an ad is more difficult. First you need an eye catching photo, a nice lay out, to the point words or sentences and somewhere to display it. My mother’s day promotion spread fairly well but I think I could have done better.
I’m looking into more ways to share the ad this time and hopefully I’ll get a few more inquiries. Maybe use multiple photos to show different people, styles, etc. That of course will be easier the more photos I take. I have some but I’d like more recently taken ones. Which I suppose is what this whole first year will be; updating the portfolio, growing client base, and getting my name out there.
Here is my mother’s day promo. Wouldn’t mind knowing what you think.
I’ve decided that I need to get back in shape. I’m not a huge fan of my body lately and I don’t think I can encourage ladies (and hopefully soon men) to look their best in front of a camera when I’m uncomfortable holding the camera. I can find a million excuses of why I am out of shape but it doesn’t really matter. I just need to get back into whatever shape I feel best at. I don’t want abs. Honestly, I’d never be able to maintain that so why would I even try? I just want to feel comfortable and happy so that I can help the people I take photos of really shine through the photos.
The view when I go out is making it easier to be active. I took the above photo on my walk tonight. I will not be showing photos from my runs. Oy! So out of shape.
Well, my internet isn’t working, my computer is dying, my emails are piling up, and my flash isn’t talking to my camera. If one more thing stops working today I will probably throw it out the window (Great. Now I have that song in my head).
It’s difficult to work from home in a digital world when nothing seems to be working right. So I’m writing this from my phone while I suntan on the deck because I gave up on putting a full day in at the office. Deep breaths, vitamin C and brain storming.
It’s actually kind of nice to take a break from sitting at a computer. I’m going to need to make a work schedule for the summer or the beach is going to be mighty tempting.
New gear always looks good. I’d love a new lens, camera body, backdrop, a flash, and tripod. Maybe a different reflector, a flash bracket, battery grip, and a special plate for my tripod.
But the truth is I don’t need all that right now. Perhaps never! My camera works great, I have a reflector, I love my trigger, the world is my backdrop and, well, I do need a plate for my tripod. But my point is it’s not about the gear. It’s not about having all the new stuff or carying around thousands of dollars worth of gear. It’s about what you do with it, the angle you see from and how your eyes see things.
And if you do need something new or something to help you get better photos chances are good that you can get it at the dollar store or really cheap from a local department store. It’s amazing what cardboard and chiffon can do for a photo!
Here’s to running a business on a tight budget!
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I took the weekend off and got to meet this amazing man!